SHIPPING & RETURNS
Umsatzsteuer (German turnover tax) identification number: DE320093754
All pictures and item descriptions on this homepage are copyright protected and shall neither be used digitally nor printed.
No turnover tax will be levied; invoicing is made included 19% VAT.
Shipping, Transport Damage
Dispatch is only carried out after receiving the full payment. All goods will be shipped as insured parcels/ packages. Dispatch takes place after receipt of payment. Shipping costs are stated in the corresponding item descriptions. The customer shall principally bear the costs for shipment and transport insurance; the choice of shipping route and the type of shipping being at kenko GmbH's discretion. The buyer is obliged to engaging a forwarding company. Furthermore, the buyer is obliged to examine the goods upon delivery and to immediately report to kenko GmbH in writing or by telephone shipping damages as well as damages to the packaging. The same applies to hidden damages. If, due to omission of this obligation, kenko GmbH loses his claims versus the insurance or the carrier, the customer shall be liable for all costs, resulting from this non-compliance with an incidental obligation. The risk passes to the customer as soon as we hand the goods over to the forwarding company. All goods are also available for pickup by the customer.
Payment, Retention of Title
We accept the following methods of payment: Bank transfer, payment via PayPal, Credit Cards, Sofort-Überweisung and cash upon pickup.
Title to the goods remains with kenko GmbH until payment is made in full.
Moreover, statutory regulations apply.
Right of revocation / Return policy
The revocation period of 14 days starts after receipt of this notification in writing, but not before the delivery of the goods to the consignee (in case of recurring deliveries of similar goods not before delivery of the first part consignment), nor before we have fulfilled our obligations to provide information according to article 246 section 2 in combination with section 1 paragraph 1 and 2 EGBGB (Einführungsgesetz zum Bürgerlichen Gesetzbuch, introductory act to the German civil code) as well as our obligations according to section 312e paragraph 1 sentence 1 BGB (Bürgerliches Gesetzbuch, civil code) in combination with article 246 section 3 EGBGB. Timely dispatch of revocation or goods shall be sufficient for compliance with the revocation terms. Revocation shall be addressed to: kenko GmbH, Niemetzstraße 41, 12055 Berlin, Germany.
Consequences of revocation:
In case of effective revocation, the benefits received by either party shall be returned. If you cannot return the goods, totally or partially, or only in deteriorated condition, you will be obliged to indemnify us; this does not apply if the deterioration is solely due to inspection, which would have been possible on pickup. If, on personal pickup, new (oral) agreements concerning the revocation are made, these new agreements become effective. Goods eligible for delivery shall be returned by insured package. The customer shall bear the cost of returning goods if the goods delivered correspond to the goods ordered.
Goods not eligible for delivery (which are solely sold to buyers who pickup the goods themselves) shall be returned at the expense (e.g. forwarding costs) of the buyer. As the buyer is responsible for the pickup of the goods, he or she is also responsible for the return shipment. However, we will be happy to help in organizing the delivery that the buyer chooses. The right of revocation does not apply to legal transactions attributed to commercial purposes or other independent professional activity of the buyer.
The warranty shall expire if intervention or changes to the goods have been performed or instructed by the buyer. Legal venue is kenko GmbH, Berlin, Germany. For all deliveries, including cross border, German law applies as agreed upon.